Notice to customers (UK and Republic of Ireland) 14.01.2009
"zavvi UK"
zavvi Entertainment Group Limited zavvi Retail Limited zavvi Group Limited V R Services Limited Piccadilly Entertainment Stores Limited Ablegrand Limited Ablegrand 2 Limited
It is with regret that the Joint Administrators of zavvi UK today announced the immediate closure of a further 18 zavvi UK stores. The Joint Administrators will continue to trade the remaining 72 stores throughout the UK. The closure of these 18 stores will unfortunately lead to the redundancy of 353 employees. The Joint Administrators continue to work closely with the Insolvency Service’s Redundancy Payment Office and Job Centre Plus to provide support and advice to all employees made redundant, including a fast track process for paying redundancy entitlements. The Joint Administrators are extremely grateful to the staff and management at all stores and the head office for their fantastic support throughout this difficult time. Please note that a further UK group company, Zavvi Entertainment Group Limited was placed in to administration on 13 January 2009 and Tom Jack, Simon Allport and Alan Hudson were appointed as Joint Administrators. References to zavvi UK now include this company.
Tom Jack, Joint Administrator, zavvi UK
The Institute of Chartered Accountants in England and Wales authorises T A Jack and S Allport to act as Insolvency Practitioners under section 390(2)(a) of the Insolvency Act 1986 and the Association of Chartered Certified Accountants authorises A M Hudson to act as an Insolvency Practitioner under section 390(2)(a) of the Insolvency Act 1986.
The affairs, business and property of zavvi UK are being managed by the Joint Administrators T A Jack, S Allport and A M Hudson. The Joint Administrators act as agents of zavvi UK only and without personal liability.
Please update: how will the administration affect the returns policy The Joint Administrators will exchange products returned within 28 days of purchase but the item must remain unopened and in its original packaging.
No cash refunds will be given for returned items or on the difference between the original purchase price and that of an exchanged item. This does not affect your consumer rights pursuant to the Sale of Goods Act 1979. Details of your legal rights are available from the Citizens Advice Bureau or Consumer Direct.
Customers shall be allowed to exchange goods with an identical direct replacement, or for an alternative up to the same value based on current selling prices. An item returned may not be exchanged for more than one replacement.
For all returns with a value per customer in excess of £50, proof of purchase must be provided. In such circumstances, customers shall be allowed to exchange these goods with an identical direct replacement, or for alternative goods to the same value based on current selling prices.
Proof of purchase may still be required for returns below £50 per person at the store manager's discretion.
Where goods benefit from a manufacturers warranty customers should contact the original supplier directly regarding the exchange/replacement of faulty goods. This does not affect your consumer rights.
Customers shall be required to pay the excess if the price of the replacement selected exceeds the item returned.
Any customers unable to exchange items in accordance with the above policy or with an outstanding claim that has not been satisfied under the above policy should write to the Joint Administrators at the following address, enclosing details of their claim together with original proof of purchase and quoting their full name and address for return correspondence:
zavvi Returns c/o The Joint Administrators of zavvi Group Ernst & Young LLP 100 Barbirolli Square Manchester M2 3EY
Email: zavvireturns@uk.ey.com